Barbourn Privacy Policy

At Barbourn, we respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing our men’s and women’s cotton jackets, or interacting with our customer service. This Privacy Policy explains what information we collect, how we use, store, and protect it, and the rights you have regarding your data. By using our website or services, you consent to the practices outlined in this policy.

1. Information We Collect

We collect two types of information: personal information (data that identifies you) and non-personal information (anonymous data that does not identify you).

1.1 Personal Information

We may collect personal information when you:

  • Place an order: Name, email address, phone number, shipping address, billing address, and payment details (e.g., credit card information—note: we do not store full payment details; these are processed securely by our third-party payment providers).
  • Create an account: Username, password (encrypted), and the personal information listed above (to streamline future orders).
  • Contact customer service: Name, email address, order number, and any details you share about your inquiry or feedback.
  • Subscribe to our newsletter: Email address (to send updates on new products, sales, and brand news—you can unsubscribe at any time).
  • Participate in surveys or promotions: Information you voluntarily provide (e.g., preferences for cotton jacket styles, demographic details like age or location).

1.2 Non-Personal Information

We collect non-personal information to improve our website and user experience, including:

  • Website usage data: Pages visited, time spent on the site, browsing history, device type (e.g., smartphone, laptop), operating system, browser type, and IP address (anonymized to avoid identifying you).
  • Cookies and tracking technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language, saved items in your cart) and analyze website traffic. You can disable cookies in your browser settings, but this may limit some features of our site (e.g., saving your cart).

2. How We Use Your Information

We use your personal information only for legitimate, transparent purposes, including:

  • Processing and fulfilling orders: To confirm your purchase, ship your cotton jacket, send order updates, and process returns or refunds.
  • Providing customer service: To respond to your inquiries, resolve issues (e.g., defective items), and follow up on feedback.
  • Sending marketing communications: To share newsletter updates, exclusive offers, or information about new cotton jacket collections—only if you have opted in. You can unsubscribe by clicking the “unsubscribe” link in any marketing email or contacting us at [email protected].
  • Improving our products and services: To analyze customer preferences (e.g., popular jacket styles, sizing feedback) and enhance our website functionality (e.g., optimizing checkout flow).
  • Complying with legal obligations: To meet tax, shipping, or consumer protection laws (e.g., retaining order records for legal requirements).

We will never sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

3. Sharing Your Information with Third Parties

We may share your personal information with trusted third-party service providers who help us operate our business, but only to perform specific tasks on our behalf. These third parties are contractually required to protect your data and use it only as instructed by Barbourn. They include:

  • Payment processors: (e.g., PayPal, Stripe) To securely process your payment—they do not store or use your payment details for any other purpose.
  • Shipping carriers: (e.g., UPS, DHL) To deliver your order and provide tracking information.
  • Email service providers: (e.g., Mailchimp) To send order confirmations, newsletters, and customer service updates.
  • Analytics tools: (e.g., Google Analytics) To analyze website usage (non-personal information only) and improve our site—these tools are configured to respect your privacy (e.g., IP anonymization).

We may also share your information if required by law (e.g., to comply with a court order, subpoena, or tax regulation) or to protect our rights (e.g., preventing fraud or unauthorized use of our website).

4. How We Protect Your Information

We take robust measures to secure your personal information against unauthorized access, disclosure, alteration, or destruction:

  • Secure storage: Personal information is stored on encrypted servers with restricted access (only authorized Barbourn staff can access your data, and they are trained on data protection practices).
  • Payment security: Payment details are processed through PCI DSS-compliant providers (the industry standard for secure payment handling), so we never store full credit card numbers or sensitive payment data.
  • Website security: Our website uses SSL (Secure Sockets Layer) encryption (indicated by the “https://” in the URL and a padlock icon) to protect data transmitted between your device and our servers (e.g., during checkout).
  • Data retention: We retain your personal information only for as long as needed to fulfill the purposes outlined in this policy (e.g., order records are kept for 7 years for legal compliance; newsletter subscriber data is kept until you unsubscribe). After this period, we securely delete or anonymize your data.

5. Your Rights Regarding Your Information

Under data protection laws (e.g., GDPR in the EU, CCPA in California), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete data (e.g., a wrong shipping address).
  • Erasure: Request that we delete your personal information (subject to legal obligations, e.g., retaining order records).
  • Restriction: Ask us to limit how we use your data (e.g., stop using it for marketing while we resolve a dispute).
  • Data portability: Request a copy of your data in a structured, machine-readable format (e.g., to transfer to another retailer).
  • Opt-out of marketing: Unsubscribe from newsletters or marketing communications at any time.

To exercise any of these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond within 30 days (or as required by law) and may ask for additional information to verify your identity (to protect your data from unauthorized requests).

6. Children’s Privacy

Our website and products are intended for adults (18 years and older). We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will immediately delete it. If you believe a child has provided us with personal information, please contact us at [email protected].

7. Links to Third-Party Websites

Our website may contain links to third-party sites (e.g., social media pages, partner retailers). This Privacy Policy does not apply to these external sites—we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in data protection laws, our business practices (e.g., new ways of collecting data), or customer needs. Any updates will be posted on our website, and the “Last Updated” date at the top of this page will be revised. We encourage you to review this policy periodically to stay informed about how we protect your data.

If you have questions about this Privacy Policy or how we handle your information, please contact us at [email protected]. We are committed to addressing your concerns and ensuring your privacy is protected.