Barbourn Refund Policy

At Barbourn, we want you to be fully satisfied with your purchase of our men’s and women’s cotton jackets. If you need to request a refund, we’ve designed a straightforward, fair process to ensure you receive timely support. This policy outlines all details related to eligibility, application steps, refund timelines, and exceptions—so you know exactly what to expect.

1. Refund Eligibility

To qualify for a refund, your item(s) and request must meet the following criteria:

  • Timeframe: The refund request must be submitted within 30 days of the delivery date (as confirmed by your shipping tracking information). Requests made after 30 days will not be accepted, unless the item is defective (see Section 3 for defective item exceptions).
  • Item Condition: The cotton jacket must be in its original, unused, and undamaged condition—this includes:
  • All original tags, labels, and packaging intact (e.g., dust bags, hangtags, size stickers).
  • No signs of wear, washing, ironing, or alterations (e.g., stitching changes, logo damage).
  • No stains, odors, or damage from improper handling (e.g., tears, snags, discoloration).
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email (with order number), packing slip, or receipt. Refunds cannot be processed without verifying your purchase.
  • Exceptions: The following items are final sale and ineligible for refunds:
  • Custom or personalized cotton jackets (e.g., monogrammed, made-to-measure styles).
  • Items marked as “clearance,” “final sale,” or “non-returnable” on the product page at the time of purchase.

2. How to Request a Refund

Follow these steps to submit a refund request:

  1. Initiate Contact: Email our customer service team at [email protected].Include the following details in your email:
  • Your full name, email address, and phone number (matching the information used for your order).
  • Your 8-digit order number (found in your order confirmation email or packing slip).
  • The name and size of the cotton jacket(s) you wish to return for a refund.
  • A brief reason for the refund (e.g., “size too small,” “changed mind,” “style not as expected”).
  • Optional: Clear photos of the item (including tags and packaging) to help speed up verification (required for defective items—see Section 3).
  1. Receive Return Instructions: Our team will respond within 24 business hours (Monday-Friday) to confirm your request is eligible. If approved, we will send you:
  • A pre-paid return shipping label (for orders shipped within our primary service regions: U.S., Canada, U.K., EU). For international orders outside these regions, we will provide a return address, but you will be responsible for covering return shipping costs (these costs are non-refundable).
  • Step-by-step instructions for packing and shipping the item back to our warehouse.
  1. Ship the Item Back: Pack the jacket securely in its original packaging (or a similar protective package) and attach the pre-paid label. Drop off the package at the designated shipping carrier location (as noted in our instructions). Keep the return tracking number for your records—this helps you monitor delivery and allows us to confirm receipt.
  2. Warehouse Inspection: Once our warehouse receives your returned item (typically 3-5 business days after you ship it), our team will inspect it to verify it meets eligibility criteria. We will notify you via email within 2 business days of inspection with one of two outcomes:
  • Approved: Your refund is authorized, and we will begin processing it immediately.
  • Denied: If the item does not meet condition requirements, we will explain the reason for denial and arrange to ship the item back to you (you will be responsible for any return shipping costs for denied requests).

3. Refunds for Defective or Incorrect Items

If you receive a cotton jacket that is defective (e.g., faulty stitching, broken zippers, material defects) or incorrect (e.g., wrong size, wrong color, wrong style), we offer enhanced refund support:

  • Extended Timeframe: You may request a refund for defective/incorrect items within 45 days of delivery (instead of 30 days).
  • No Condition Restrictions: Even if you have tried on the item (to identify the defect), we will still process the refund—just ensure no additional damage is caused.
  • Full Cost Coverage: We will cover all return shipping costs (including international orders) and issue a full refund (including the original shipping cost you paid for the order).
  • Required Documentation: To process a defective/incorrect item refund, include clear photos/videos of the issue (e.g., a photo of a broken zipper, a video showing loose stitching) in your initial email—this helps us verify the problem without delay.

4. Refund Timelines & Methods

  • Processing Time: Once your refund is approved (after warehouse inspection), we will process it within 1-2 business days. You will receive a confirmation email once the refund is sent to your payment provider.
  • Refund Method: Refunds are issued to the original payment method used for the order:
  • Credit/debit cards: The refund will appear in your account within 5-7 business days (processing times vary by bank; some may take up to 10 business days).
  • PayPal/Apple Pay/Google Pay: Refunds are typically credited within 2-3 business days to your digital wallet.
  • Gift cards: Refunds will be issued as a new Barbourn gift card (sent via email) within 24 hours of processing.
  • Partial Refunds: In rare cases (e.g., if part of your order is returned, or if the item has minor damage that was not caused by you), we may offer a partial refund. The amount will be clearly explained in your approval email, and you can choose to accept or decline the partial refund (declining will result in the item being shipped back to you).

5. Non-Refundable Costs

The following costs are not included in refunds, unless the issue is due to our error (e.g., incorrect item shipped, defective product):

  • Original shipping costs (for standard orders where you are returning an item due to a change of mind or sizing error).
  • Return shipping costs for international orders (outside the U.S., Canada, U.K., EU) that are not related to defects or errors.
  • Costs incurred from third-party services (e.g., gift wrapping, expedited shipping upgrades) added to your order.

6. Refund Cancellations

Once a refund is approved and processed, it cannot be canceled—this is because the funds are immediately sent to your payment provider, and we have no control over reversing the transaction once initiated. If you change your mind after submitting a refund request (but before the item is shipped back), email us at [email protected] as soon as possible—we will attempt to cancel the request if the warehouse has not yet received the item.

7. Policy Updates

Barbourn may update this Refund Policy periodically to reflect changes in shipping carriers, regulatory requirements, or customer feedback. Any updates will be posted on our website, and the “Last Updated” date at the top of this page will be revised. We recommend reviewing this policy before submitting a refund request to ensure you have the latest information.

If you have questions about this Refund Policy or need help with your request, contact us at [email protected]—our team is here to assist you.